Yvo Support

Need help with Yvo? Email us and a real person will get back to you.

Email: contact@yvo.app

Contact Us

Write to contact@yvo.app about anything: a bug, a question, a billing problem or an idea. To help us answer faster, please include:

your iPhone model and iOS version
the Yvo version (in the app's Settings)
what you were doing and what happened
a screenshot or screen recording, if you can

Never send us your password. We will never ask for it.

Subscriptions and Billing

Yvo Premium is sold through Apple In-App Purchase as a monthly or annual subscription. You need a Yvo account before you subscribe.

Cancel or change your subscription

On your iPhone, go to Settings → [your name] → Subscriptions → Yvo. You can also open the App Store, tap your profile, then Subscriptions. If you cancel, Premium stays active until the end of the period you've paid for.

Restore Premium

On a new or reset iPhone, sign in to the same Yvo account and tap Restore Purchases in the app. Use the same Apple Account you bought Premium with.

Refunds

Apple handles all payments and refunds. You can request a refund at reportaproblem.apple.com. Yvo never sees or stores your card details.

Your Account

Signing in

You can sign in with Sign in with Apple or with an email address and password. Free features work without an account.

Forgotten password

Use the password reset option on the sign-in screen. We'll email you a link to choose a new password. If the email doesn't arrive, check your spam folder or write to us.

Delete your account

Email contact@yvo.app from your account email address, with the subject "Account Deletion Request". Deleting your account does not cancel a subscription, so cancel it through Apple first. The Privacy Policy explains what is deleted and when.

Your Notes and Data

Your Vault (your notes, tasks, recordings and files) is stored on your iPhone or in a folder you choose, such as iCloud Drive. It is not stored on our servers.

You can open and copy your Vault files in the Files app at any time.
Because we can't see your notes, we can't recover them for you. Keep a backup, for example by storing your Vault in iCloud Drive.
Premium AI features send only the text you're actively using to the AI provider. Audio is never uploaded.

Privacy and Terms

Privacy Policy: https://yvo.app/privacy.html
Terms of Service: https://yvo.app/terms.html

Yvo
Email: contact@yvo.app
Website: https://yvo.app